| Date and Time
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Notice
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2010-07-28 16:06:33
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Planned Network Maintenance - Wednesday 28th July 4.30pm - 6.00pm
When's this work happening?
This afternoon, 28th July
What does it affect?
The routing of broadband customers' Internet traffic.
How long will it take?
About two hours.
What does the work involve?
To facilitate growth of the network we will be creating additional 'virtual routers' to handle our customers' Internet traffic.
Am I likely to notice the work?
Possibly. When connected to pcl-ag01 or pcl-ag02 you may notice the new virtual routers referenced when running a traceroute from your network. The new virtual routers are called 'central1', 'central2' and 'central3'.
Is there anything else I need to know?
No.
Kind Regards,
Ben Trimble
Customer Support
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2010-07-26 10:31:26
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Planned Internal Systems Maintenance - Monday 26th July 11.00pm-Midnight
When's this work happening?
Tonight, 26th July.
What does it affect?
The routing of VoIP traffic across our internal network and employee access to some of our internal systems.
How long will it take?
About an hour.
What does the work involve?
We will be making some infrastructure changes to parts of our internal network.
Am I likely to notice the work?
No.
Is there anything else I need to know?
We last attempted this work on the 6th July but had to roll back the changes due to some unforeseen problems on the night.
Kind Regards,
Bob Pullen
Customer Support
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2010-07-26 10:08:45
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Planned Network Maintenance - Tuesday 27th July 10.00am-12.00pm
When's this work happening?
Tomorrow morning, 27th July.
What does it affect?
The routing of broadband customers' Internet traffic.
How long will it take?
About two hours.
What does the work involve?
To facilitate growth of the network we will be creating additional 'virtual routers' to handle our customers' Internet traffic.
Am I likely to notice the work?
Possibly. When connected to pcl-ag01 you may notice the new virtual routers referenced when running a traceroute from your network. The new virtual routers are called 'central1', 'central2' and 'central3'.
Is there anything else I need to know?
No.
Kind Regards,
Bob Pullen
Customer Support
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2010-07-23 10:12:36
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21CN Broadband Connectivity Problems (62789) - RESOLVED
This is an update to yesterday's post about the connectivity problems being experienced by some broadband customers in the Nottingham area.
Our suppliers have now confirmed the problem as fixed. If you're still experiencing problems then please raise this with our help desk via the usual channels.
Kind regards,
Bob Pullen
Customer Support
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2010-07-23 09:43:05
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Planned Internal Systems Maintenance - Monday 26th July 11.00am - 1.00pm
When's this work happening?
Monday 26th July 11am - 1pm
What does it affect?
We are upgrading the operating systems on our caching DNS servers
How long will it take?
Between one to two hours
What does the work involve?
We will be removing one of our caching DNS servers from operation before upgrading it and returning it to service.
Am I likely to notice the work?
No.
Is there anything else I need to know?
No.
Kind Regards,
Ben Trimble
Customer Support
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2010-07-22 17:49:27
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21CN Broadband Connectivity Problems (62789) - UPDATE
This is an update to this afternoon's post about the continued connectivity problems being experienced by broadband customers in the Nottingham area.
The problem is yet to be fully resolved so some broadband customers will still be experiencing data transfer and connectivity problems.
It has been suggested that lowering your 'MTU' to a value like 1400 may resolve the problem, although we recommend against this if you are not comfortable with making changes to your system or troubleshooting any problems that arise as a result.
http://community.plus.net/library/settings/guide-to-rwin-mtu/
http://www.kitz.co.uk/adsl/tweak2.htm
We will provide another update tomorrow morning.
Kind Regards,
Bob Pullen
Customer Support
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2010-07-22 12:30:24
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21CN Broadband Connectivity Problems (62789) - UPDATE
This is an update to yesterday evening's post about Broadband connectivity problems affecting customers in the Nottingham area.
Our suppliers are still working to restore service and further information will be provided as it becomes available.
It has been suggested that lowering your 'MTU' may resolve the problem for some customers, although we recommend against this if you are not comfortable with making changes to your system and troubleshooting any problems that arise as a result.
http://community.plus.net/library/settings/guide-to-rwin-mtu/
http://www.kitz.co.uk/adsl/tweak2.htm
Kind Regards,
Bob Pullen
Customer Support
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2010-07-21 17:31:00
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21CN Broadband Connectivity Problems (62789) - UPDATE
This is an update to the previous post regarding connectivity problems in the Nottingham area.
Our suppliers are currently working on the issue. As soon as we have any further information we will update this post.
We apologise for any inconvenience caused by this issue.
Kind Regards,
Adam Walker
Customer support
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2010-07-21 13:04:46
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21CN Broadband Connectivity Problems (62789) - NEW
We have become aware of customers on the 21CN network experiencing problems with slow speeds or in some cases a complete loss of data transfer in the Nottingham area.
This is due to an outage at the Nottingham Longbow exchange and is currently being worked on as a matter of high priority.
Apologies for any inconvenience this may cause and we will provide updates as soon as possible.
Kind Regards,
Adam Walker
Customer Support
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2010-07-19 10:37:58
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Problems accessing Portal (62758) - RESOLVED
This is an update to this morning's announcement about problems accessing our website.
Our network engineers have located the source of the problem and access has been restored.
Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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2010-07-19 08:29:19
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Problems accessing Portal (62758) - NEW
We are currently investigating an issue whereby customers will be having issues connecting the Portal.
Our network team are investigating this at the highest priority.
Sorry for any inconvenience this may cause.
Kind Regards,
Lee Simister
Customer Support
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2010-07-15 12:00:50
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View My Usage Database problems (62715) - RESOLVED
This is an update to this morning's problems affecting the ability for customers to view their broadband usage data via our website.
The underlying problem has been resolved and normal service has been restored. Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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2010-07-15 11:50:08
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20CN Broadband Connectivity Problems (62718) - RESOLVED
Earlier today, we were made aware that a number of broadband customers had become disconnected from the Internet.
We believe that the problem was related to an outage affecting our suppliers network. Customers have been able to get back on line and we are no longer aware of any problems
If you are unable to connect and have not yet tried powering off your equipment for 30 minutes then please do this before contacting our Support Team for assistance via the usual channels.
Kind regards,
Ben Trimble
Customer Support
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2010-07-15 10:19:48
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20CN Broadband Connectivity Problems (62718) - NEW
We have been made aware that a number of broadband customers may have become disconnected at around 9.30am this morning.
We are currently investigating as to the cause of the problem and whether this is limited to a specific geographic area.
If you are unable to reconnect, please power down your router for 30 minutes and retest.
We're sorry for any inconvenience caused by this problem.
Kind regards,
Ben Trimble
Customer Support
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2010-07-15 10:08:48
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View My Usage Database problems (62715) NEW
We have recently become aware of some database problems affecting View My Usage.
At present customers will not be able to see any broadband usage data on our website and may be forwarded to an error page.
This is being dealt with as a priority issue and we apologise for any inconvenience.
Kind Regards,
Adam Walker
Customer Support
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2010-07-14 15:55:19
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Broadband Connectivity (19809) - RESOLVED
This is an update to this afternoon's post about the loss of connectivity for some customers in the North of the country.
We have since received confirmation from our suppliers that the problem is fixed.
If you're still having problems connecting then please try switching off your modem/router for 30 minutes before powering it back up and attempting to reconnect.
Please accept our apologies for any inconvenience caused.
Kind Regards,
Ben Trimble
Customer Support
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2010-07-14 13:51:33
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Website Accessibility Problems (62705) - RESOLVED
This is an update to the problems we've been experiencing today with access to our website.
The root cause of the issues has now been resolved and full service has been restored.
Kind Regards,
Bob Pullen
Customer Support
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2010-07-14 13:25:07
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Website Accessibility Problems (62705) - UPDATE
This is an update to this morning's post about the problems we've been experiencing with access to our website.
Our engineers have made some network changes and access to our website has been restored.
We'll leave this Service Status thread open whilst we continue to fix the underlying problem.
Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support.
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2010-07-14 13:09:37
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Broadband Connectivity (19809) - NEW
We have recently been made aware of an equipment failure affecting our supplier's network that is preventing a significant number of customers in the North of the country from accessing the Internet.
Engineers are on site and working to restore service.
Please accept our apologies for the inconvenience.
Kind Regards,
Ben Trimble
Customer Support
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2010-07-14 11:25:04
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Website Accessibility Problems (62705) - NEW
We are currently experiencing a problem affecting access to our website.
Our engineers are investigating and further details will be provided as they become available.
Apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support.
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