| Date and Time |
Notice |
|
19/07/2010 @ 10:37
|
Problems accessing Portal (62758) - RESOLVED
This is an update to this morning's announcement about problems accessing our website.
Our network engineers have located the source of the problem and access has been restored.
Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
|
|
19/07/2010 @ 08:29
|
Problems accessing Portal (62758) - NEW
We are currently investigating an issue whereby customers will be having issues connecting the Portal.
Our network team are investigating this at the highest priority.
Sorry for any inconvenience this may cause.
Kind Regards,
Lee Simister
Customer Support
|
|
15/07/2010 @ 12:00
|
View My Usage Database problems (62715) - RESOLVED
This is an update to this morning's problems affecting the ability for customers to view their broadband usage data via our website.
The underlying problem has been resolved and normal service has been restored. Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
|
|
15/07/2010 @ 10:08
|
View My Usage Database problems (62715) NEW
We have recently become aware of some database problems affecting View My Usage.
At present customers will not be able to see any broadband usage data on our website and may be forwarded to an error page.
This is being dealt with as a priority issue and we apologise for any inconvenience.
Kind Regards,
Adam Walker
Customer Support
|
|
14/07/2010 @ 13:51
|
Website Accessibility Problems (62705) - RESOLVED
This is an update to the problems we've been experiencing today with access to our website.
The root cause of the issues has now been resolved and full service has been restored.
Kind Regards,
Bob Pullen
Customer Support
|
