| Date and Time |
Notice |
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08/09/2010 @ 13:30
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Inbound Email Delays (63388) - RESOLVED
This is an update to this morning's post about delays that may have affected the arrival of incoming email.
The underlying problem has been resolved and the mail queues have returned to normal levels. No email has been lost and all messages should now be arriving in a timely fashion.
Kind Regards,
Bob Pullen
Customer Support
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08/09/2010 @ 10:28
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Inbound Email Delays (63388) - NEW
Our monitoring systems have identified a rise in the volume of messages queued on our inbound mail platform.
This could result in delays in affecting the arrival of customers' email to their mailboxes.
Our engineers are investigating and we'll provide another update once further information is made available.
Apologies for the inconvenience.
Kind regards,
Bob Pullen
Customer Support
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25/05/2010 @ 13:37
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Metronet phishing e-mails
We're making this post to warn you of a phishing email which is doing the rounds at the moment.
The message purports to be from Metronet and requests that you reply with information including your username and password.
The content of the email may be similar to this:
---
This Email is from (metronet.co.uk) help desk and we are sending it to
every of(metronet.co.uk) Accounts user for safety/maintenance from spam
mails.we are having congestions due to the anonymous registration of
(metronet.co.uk)accounts so we are shutting down some
(metronet.co.uk)accounts and your account was among those to be that needs
to be re -updated due to this condition.
We are sending you this email so that you can verify and in order to for
safety and maintainance of your account.If you are still interested please
confirm your account by filling the space below.Your
Username,password,date of birth and your country information would be
needed to verify your account.
* Username: (................. )(Compulsory)
* Password: (..........................(compu1sory)
* Date of Birth: (..........................) (optional)
* County Or Territory: (..................) (optional)
---
If you have received this email, we strongly advise that you to delete it or to simply ignore it and not to reply at all.
Metronet will never ask you to provide your password in written form. When we send you an email, the message will always include your username and a footer with our logo and company details, this should confirm if any such messages are genuine.
We'd advise you not to visit links in any emails you aren't expecting and make sure any anti-virus software on your computer is up to date.
Although the email is addressing Metronet customers in particular, we'd like to advise all of our customers to take care and err on the side of caution when dealing with unexpected messages like this.
Thanks for reading.
Kind Regards,
Adam Walker
Customer Support
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12/05/2010 @ 17:34
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Webmail problems (61848) - RESOLVED
This is an update to this morning's post about the problems some customers may have been experiencing trying to view messages or navigate around our Webmail interface.
Our network engineers have identified a problem that affected some of the Webmail servers yesterday. As the problem is no longer evident we're closing this Service Status thread.
We're going to monitor the service and will continue with our investigations should there be a reoccurrence of the problem.
Kind Regards,
Bob Pullen
Customer Support
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12/05/2010 @ 08:50
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Webmail problems (61848) - NEW
We have recently been made aware of a problem some customers are experiencing when trying to view messages or navigate around our Webmail interface.
Trying to open an email or navigate to a new page/frame may result in a blank white screen.
Our engineers are investigating and further details will be provided as they become available.
Apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support
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