Plusnet Service

We currently have high mail queues on our 3 new mail servers. We have resolved the underlying issue and the queues are decreasing, however we expect the mail queued to take a significant amount of time to be delivered in it's entirety.

However the queues should have been reported in our monitoring software, and are not currently appearing. Our network engineers are investigating this at the moment.

If you were logged in to the portal, you could associate your username with this problem.

Problem has been passed to a network engineer and monitoring is being reconfigured on the affected servers.

The problem has been located and a fix has been implemented. The queues are decreasing.

The issue which caused our monitoring software to not alert us to this problem has now been resolved.

This will enable us to react quicker to an issue of this nature if it is to occur again in the future.

The cause of these queues has been resolved and the affected mail servers are now working through these queues at an acceptable rate.