Metronet - Priority Problems

Problem: [42841] Invoice amount is different to the actual requested amount through Direct Debit

Status: Closed

Problem description Added on: 14/05/2007 @ 09:42

We have noticed an example of where a customers invoice amount does not match up with the amount requested from their bank via direct debit.

The email to the customer is detailing the correct amount (the amount actually requested from the bank), whereas the invoice raised is £1 cheaper.

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Comment updated on: 14/05/2007 @ 10:13

This problem has been passed on to our QA team to replicate the problem. An update will be provided as soon as possible.

Comment updated on: 14/05/2007 @ 10:15

This problem has now been passed to our developers for further investigation.

Comment updated on: 14/05/2007 @ 10:38

It appears that this is being caused by phone home billing and broadband billing happening on different days.

Our developers are working to resolve this discrepancy.

Comment updated on: 14/05/2007 @ 12:20

It has been determined that this issue is only affecting one customer who has now been refunded. We are downgrading the problem, and will monitor billing for further issues.

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