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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 09/05/2007 @ 11:09
Appears to be an issue taking outstanding payments. Card details updated and correct but workplace returning error of 'failed to take payment'. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 09/05/2007 @ 11:11
This is currently being investigated by Quality Assurance.
Comment
updated on: 09/05/2007 @ 11:12
We are experiencing a problem where some outstanding payments cannot be taken. This problem is occuring even after card details have been updated and are known to be correct.
Comment
updated on: 09/05/2007 @ 11:58
In certain situations the billing system is not creating an invoice to bill against which may explain some of the issues with taking payment on accounts which have failed billing. Go to current priority problems | Go to archived priority problems |
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